Warranty.
All products are designed to be sold in North America with 120 Volt / 60Hz electric grid.
Ceiling Fans:
CRAFTMADE BRAND LIMITED LIFETIME WARRANTY: CRAFTMADE INTERNATIONAL warrants this fan for use as intended under the following provision: CRAFTMADE INTERNATIONAL will replace any fan that has faulty performance due to a defect in material or workmanship or fails to operate satisfactorily when failure results from normal use. Contact Craftmade Customer Service at 800-486-4892, Option 1 or via email at customerservice@craftmade.com.
In the event a product is no longer available, CRAFTMADE INTERNATIONAL will make its best efforts to offer a comparable product or credit towards another CRAFTMADE brand fan. The purchaser shall be responsible for all costs incurred in the removal and reinstallation. This warranty does not apply when damage from mechanical, physical, electrical, or water abuse results in causing the malfunction. Deterioration of finishes or other parts due to time or exposure to salt air is specifically exempted under this warranty. Shades and light bulbs are not covered by this warranty but will be replaced if found broken at the time of purchase.
Neither CRAFTMADE INTERNATIONAL nor the manufacturer will assume any liability resulting from improper
installation or use of this product. In no case shall the company be liable for any consequential damages for breach of this, or any other warranty expressed or implied whatsoever. This limitation as to consequential damages shall not apply in states where prohibited.
Lighting:
CRAFTMADE INTERNATIONAL warrants all its CRAFTMADE brand products to be free from defects in material and workmanship, subject to certain conditions and exclusions, for a period of one year from the date the product was shipped to the original end-use purchaser. Our LED product is warranted for a period of 3 years from the date of purchase or shipment to the original end-use purchaser. CRAFTMADE INTERNATIONAL will warrant its product only if it is sold through an authorized CRAFTMADE brand dealer.
CRAFTMADE INTERNATIONAL will, at its discretion, repair, replace, or make an appropriate adjustment where inspection discloses any defects occurring in normal usage within the applicable time period above, subject to the following conditions and exclusions.
The following costs, expenses, and damages are not covered by the provisions of this limited warranty: (1) labor costs, including, but not limited to, costs associated with the removal and reinstallation of Product; (2) shipping and freight expenses required to return Product to CRAFTMADE INTERNATIONAL.
All warranties only apply to the original end-use purchaser and original installation of CRAFTMADE Products. This warranty is not transferable. The provisions of this warranty to not apply to products that are used in commercial applications; used for purposes for which they are not designed or intended; which have been subjected to alteration, accidental damage, abuse, misuse, negligence or accident; which have been improperly stored, installed, maintained or operated; which have been used in violation of written instructions provided by CRAFTMADE INTERNATIONAL; which have been subjected to improper temperature, humidity or other environmental conditions; or which, based on examination by CRAFTMADE INTERNATIONAL, do not disclose to the satisfaction of CRAFTMADE INTERNATIONAL.
non-conformance to the warranty. Additionally, this warranty DOES NOT COVER scratches, abrasions, or deterioration due to the use of paints, solvents, chemicals, or abrasive cleaning techniques.
The above warranties also do not apply if:
The original bill of sale, delivery date, or product number cannot be verified.
The parts claimed to be defective are not returned for inspection if so requested by CRAFTMADE INTERNATIONAL.
The product is not in the possession of the original end-use purchaser at the time the warranty claim is made.
To obtain Warranty Service, please contact the Craftmade customer service team through your Lighting Dealer, Lighting Contractor, or by writing
Craftmade International
Attn: Customer Service Department, 3901 S. 20th Avenue DFW Airport, TX 75261, or by calling 800.486.4892
Warranty Exclusions:
We use the best weather resistant finishes, nevertheless finishes for fixtures installed outdoors are subject to change due to prolonged exposure to sunlight, pollutants and other environmental conditions. Any claim for fading, discoloration or "patina" of a finish on an outdoor fixture is not applicable to the above warranty. See the "Finish Care & Cleaning" instructions below for proper care and maintenance of your fixture.
The environment within ten miles of a sea coast can be extremely corrosive. Even with proper maintenance, products installed in this environment will typically deteriorate more than products installed in a less severe environment. Some corrosion and/or deterioration is considered "normal wear" in this environment. Any claim for finish failures or corrosion of other components due to coastal environmental conditions is not covered by the above warranty.
We cannot warrant our Direct Burial Poles due to environmental issues such as moisture, soil acidity, and other corrosive soil and air conditions.
At CRAFTMADE INTERNATIONAL, we try our best to ensure that glass and metal finishes shown in our catalogs match the actual product, but chemical finish variations and hand-applied finishes can result in differences between the actual product and printed images. CRAFTMADE INTERNATIONAL does not authorize any person to create for it any obligation or liability in connection with its Products. The maximum liability is limited to the original purchase price of the product. No action arising out of any claimed breach of this warranty by CRAFTMADE INTERNATIONAL may be brought by the Original User more than one (1) year after the cause of action has arisen.
IMPLIED WARRANTIES, INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO THE DURATION OF THIS WARRANTY. CRAFTMADE INTERNATIONAL AND/OR SELLER DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on incidental or consequential damages or on how long an implied warranty lasts, so that the above limitations may not fully apply to you. Refer to your local laws for your specific rights under this warranty.
CARE & CLEANING:
Initial care for finishes requires periodic cleaning with a soft cloth, dampened with water. A mild non-abrasive soap may be used along with a soft cloth and water if the fixture is very dirty. Particular care should be taken to avoid abrasive materials and strong cleaning agents, as they will quickly destroy the protective coatings and subject the finish to oxidation and discoloration.